This workshop provides useful and immediate feedback designed to help employees and organizations targeted to build more productive teams; develop more effective managers and leaders and reduce interpersonal conflict. Understanding behavioral styles can increase productivity, interpersonal effectiveness and efficiency, which can result in greater insights, success and profitability. This workshop helps participants with self-understanding of behavior and provides a non-judgmental language for exploring performance issues across four primary dimensions: Dominance, Influence, Steadiness, and Conscientiousness. DISC on-line assessment tools and group reports are utilized.

How many times has someone gotten upset with you because they misunderstood your intentions? How many times have people misread your tone, your mood, or your approach? This course is designed to help participants grasp an important insight before misunderstandings occur, not after. The DiSC model helps them understand some of the most important aspects of human perception and interaction. Participants learn to see the characteristics of each DISC style and understand their unique preferences. But most important, they recognize how behavior is likely to be misread and learn how to adjust their communication to meet the needs and styles of those around them. DISC on-line assessment tools and group reports are utilized.

Communication is a fundamental skill. Most of us can do it well enough to get by, but we could all probably use some improvement. Unfortunately, communication is often regarded as such a basic skill that we take it for granted. We rarely take time to sharpen our abilities. This session introduces participants to the foundations of DiSC and helps them to create a greater self-awareness. Participants learn to apply this new knowledge to the area of conflict, and it helps participants discover simple ways to communicate more effectively. Finally this session helps participants use this new information to avoid misunderstandings and build stronger relationships. DISC on-line assessment tools and group reports are utilized.

Working with difficult people can be one of a manager's biggest headaches. People often times come across as difficult because they handle conflict differently than we do. In fact, others' approaches to conflict can often seem counterproductive, confusing, or even bizarre. This course provides participants with a simple, direct way to understand the different fears that drive much of the conflict and resistance they see. Through DiSC, managers learn their style of handling conflict and understand how that style might differ from their employees' methods. They also take time to recognize how quickly employees' fears can disengage them from a team or project. Participants learn how and why different people become threatened and discover skills for relating more effectively with people of all styles. DISC on-line assessment tools and group reports are utilized.

Few of us like conflict. So why is it so pervasive, so enduring, and so difficult to resolve? One of the primary reasons is that we all have a natural instinct to see just one side of an issue: our own. This is a simple but powerful program that helps individuals and groups develop the understanding and empathy to work through tough interpersonal conflicts. This course is designed to spark a lasting change that speaks to not only the individual, but also to the group. It builds fundamental skills that are crucial for effective teamwork and communication. DISC on-line assessment tools and group reports are utilized.

It's no secret that some of us seem to have more natural social skill than others. But the truth is that we all have our own interpersonal strengths. Truly effective people know their talents and find opportunities to maximize their skills. But we all also have areas in which we struggle, and although we usually have access to interpersonal feedback, we rarely seek it out. This program helps participants pinpoint their unique strengths and shows them how they can get the most out of their talents. The course also illustrates how these same strengths can be overused to the point that they become obstacles. Exercises provide a safe and constructive way for participants to gather interpersonal feedback from their fellow group members. Armed with this feedback and a solid knowledge of their interpersonal strengths, participants are prepared to unearth their natural abilities and use them to their fullest. DISC on-line assessment tools and group reports are utilized.

This workshop provides increased sales effectiveness by using the power of DiSC. Salespeople learn to communicate better and improve their sales relationships by a). Understanding their DiSC sales style; b). Identifying and understanding their customer’s DiSC buying styles; c). Adapting their DiSC sales style to meet their customer’s needs. This workshop consists of six modules:
Module 1: Introduction to the DiSC Sales Map. Participants learn about their DiSC sales style and how personal priorities influence their selling behaviors.
Module 2: Participants use what they’ve learned about sales priorities in an interviewing activity.
Module 3: Participants learn customer mapping, a new way of people-reading. They practice their customer-mapping skills in a competitive video-based activity.
Module 4: Participants learn about different customer priorities, then use their new skills to identify the buying styles of current customers.
Module 5: Participants use their DiSC Sales Maps to understand how to navigate from their own styles to those of different types of customers.
Module 6: Participants role play adapting to their most challenging customer and complete an interaction plan for working with that customer.

This workshop provides increased management effectiveness by using personalized learning to help managers: Develop their management styles, Improve communication, and Increase employee engagement. Manager will learn:

• Their DiSC Management Style:
• How DiSC affects management style, examining their priorities as managers.
• Directing and Delegating: Their strengths and challenges when directing and delegating.
• Motivation: How DiSC styles influence how people are motivated.
• Developing Others: Their natural styles of developing others.
• Working with Your Manager: To influence and communicate effectively with their managers by meeting their DiSC needs and preferences.

Even the best performers get stagnated from time to time. But before managers can help them out of their rut, they need to understand the situation and why the person is having difficulty. Sometimes they don't have the skills or know-how. This program helps managers use DiSC to read the situational needs of their key contributors and adjust their management style accordingly. They'll learn some fundamental strategies for reading the willingness and ability of the people they manage as well as the approaches that are most effective in each situation. DISC on-line assessment tools and group reports are utilized.

Managers can empower and energize their teams, or they can create frustration, confusion, or even paralysis. This program gives managers a safe, fun way to understand the impact that their behavior has on others, and they discover how others may respond to their style. Participants are provided the tools they need to coach and develop competent, motivated employees by gaining a deeper understanding of individual strengths and challenges.

Have you ever worked on a team where everyone is doing what they enjoy and making the very best use of their talents? A high-function team makes real progress and everyone is glad to be on the team. This workshop provides the key to building and maintaining peak performing teams by helping individuals indentify their strengths and challenges, while exploring how team members can work together more productively by tapping their strengths to contribute to the overall success of the team.

More than likely, we’ve all had to work with people who were quite different than us. Sometimes it’s frustrating. But have you ever worked on a team where people have learned to deal with their differences? Where conflict and miscommunication are reduced, meetings have a purpose, and time is managed efficiently? The goal of this program is to reconcile the inherent differences of team members to help you create an engaged, collaborative team.

Have you ever noticed how good it feels when someone really listens to you? When we're listened to, our feelings and needs are taken into account, we're more relaxed and open, and we feel we can achieve our objectives. The goal of this program is to help participants get these kinds of results when communicating with others. This workshop provides participants with the key to clear communication through developing an understanding of effective listening techniques. Participants will be introduced to the Personal Listening Learning Model, resulting in improved communications, fewer misunderstandings, and more productive information sharing between team members. Each participant will discover the five different approaches to listening and identify their most natural listening approaches.

We’ve probably all had selling experiences where we just didn’t click with the customer. More often than not, this apparent lack of chemistry has caused us to lose the sale. But what if we could always identify and adapt to the differences in customers, reduce the likelihood of miscommunication and lost sales, and develop positive relationships with all types of customers? The goal of this program is to help participants understand their own selling tendencies and their customers’ needs so that they can adapt when needed for better results. Participants will discover the four approaches to selling and learn how to effectively determine people’s buying styles.

Conflict can tear a team apart, so it is crucial that problems be resolved before they take over a group. This workshop is a straightforward approach that helps people develop the understanding and self-awareness necessary to resolve interpersonal conflict. In addition to helping people learn how to work through conflict on an individual basis, the program offers a strong foundation for resolving issues within an entire team. The program builds important skills that are necessary for effective communication and teamwork. This workshop provides the key to maintaining a well-balanced workplace environment by helping individuals understand their own behavior in conflict, and providing them with the problem solving skills needed to manage adversity within the workplace.

Becoming a new supervisor means added responsibilities, different challenges and unique rewards. In order to be successful in this role, candidates must master an entirely different set of skills. Supervisors need to be proficient at planning, communicating, and coaching; they must have the confidence to handle new interactions with the right responses. This workshop provides the opportunity to delve into real-world situations and gain the required insight to jumpstart a successful supervisory role.

This workshop helps employees learn how they respond to workforce diversity issues and where they need to develop increased understanding. It is the foundation on which effective communication, acceptance, and teamwork can be built. This self-directed learning instrument provides a safe, confidential way for employees to explore the complex issues surrounding diversity in four key areas: Knowledge, Understanding, Acceptance, and Behavior. The Discovering Diversity Profile guides learners through a confidential interpretation process that identifies their present attitudes about workforce diversity. They quickly assess their level of comfort — or discomfort— with differences by using a simple feedback grid that corresponds to the four diversity areas. Current feelings, opinions, knowledge, and skills are pinpointed. The impact of individual comfort level on workplace effectiveness is clarified, and specific suggestions for improving individual understanding of diverse groups are offered.

Setting priorities and managing time are basic to enhancing individual and organizational performance. The pressure to find innovative ways to achieve goals, stay ahead of the competition, respond quickly to customer needs, and enjoy life outside of work is increasingly intense in today's less structured, information-driven workplace. Meeting the daily challenges of managing professional and personal responsibilities requires a learning strategy that focuses on individual needs. This workshop uses the Time Mastery Profile® and helps people assess their time-management effectiveness and create a personal plan for improving their skills in key areas. The Time Mastery Profile includes a workbook with practical tips to help employees improve their time-management skills in 12 key categories. The workbook supplies a detailed framework for a personal action plan under each of the 12 headings.

This interactive workshop helps people manage personal and work stress. Today's workplace demands high performance of its employees, but that no longer means putting work ahead of everything else. Organizations formerly disregarded the need to balance life outside of work and accepted the fact that productivity suffered as a result. Today's more dynamic, team-oriented organizations require flexible, creative, sustainable performance, the kind that comes with people who know how to balance the urgent demands of work life and personal life without sacrificing either. This workshop utilizes the Coping & Stress Profile®  a unique, self-directed learning instrument that provides people with valuable feedback on stress and coping in four interconnected areas of life: Personal, Work, Couple, and Family. The profile uses an engaging process of personal learning that provides critical insight into how stress in one area of life impacts other areas, examines how coping resources in one area can be used to decrease stress in another, shows the relationship between stress, coping resources, and overall satisfaction.

How do you ever make a good company great? You invest and develop the people. Committed, productive employees are key to organizational success and a healthy bottom line. The challenge, then, is retaining and developing satisfied, committed employees. This workshop uses the Work Expectations Profile as part of the solution. This engaging, self-directed learning instrument helps your employees understand and manage their work expectations. Research has shown that people who have clearly defined, well-communicated expectations have better attitudes and enjoy greater job satisfaction than people whose expectations go unspoken or unrealized. And companies that employ satisfied, successful people reap the rewards of increased productivity and reduced turnover. Participants will explore 10 work expectations that affect today's employment relationships.

This hands-on seminar is the “Drivers Ed” class for beginning computer users. Participants will gain a basic understanding of hardware, software applications, and computer peripherals. This workshop explains a lot of the techno-babble associated with computers within the context of job search requirements. The first hand experience of computer use will allow participants to develop new skills and enhance job marketability with confidence.

This hands-on seminar is the advanced technology workshop for beginning computer users. Participants will gain a basic understanding of word processing and spreadsheet programs, along with fundamental knowledge of email and web browsing tools. This workshop is focused to assist participants within the context of current job search requirements. Actual computer applications use will allow participants to develop new skills and enhance job marketability with confidence.

This hands-on seminar is the beginner’s workshop for word processing utilizing Microsoft Word. Participants will gain a basic understanding of word processing which allows users to create letters, documents, reports and resumes. Actual computer applications use will allow participants to develop new skills and enhance job marketability with confidence.

This hands-on seminar enhances participant’s basic knowledge of Microsoft Word. Workshop attendees will gain insight on more advanced functions, there use and application. Actual computer applications use will allow participants to develop new skills and enhance job marketability with confidence.

This hands-on seminar is the beginner’s workshop for spreadsheets utilizing Microsoft Excel. Participants will gain a basic understanding of creating, opening and editing spreadsheets which allows users to work with data to calculate and analyze information. Actual computer applications use will allow participants to develop new skills and enhance job marketability with confidence.

This hands-on seminar enhances participant’s basic knowledge of Microsoft Excel. Workshop attendees will gain insight on more advanced functions, there use and application. Actual computer applications use will allow participants to develop new skills and enhance job marketability with confidence.

This hands-on seminar is the beginner’s workshop for presentation application utilizing MS PowerPoint. Participants will gain a basic understanding of PowerPoint and how to create presentations, work with slides, and design templates. Actual computer applications use will allow participants to develop new skills and enhance job marketability with confidence.

This hands-on seminar provides the fundamentals of using QuickBooks to track business finances and follow accounting procedures. Participants will gain an overview of what QuickBooks can do and how to use this software to solve the most challenging problems. Information is presented in a logical sequence that allows participants to grasp concepts and apply learned skills. Actual QuickBooks use will allow participants to develop new skills and enhance job marketability with confidence.

This workshop is designed to provide participants with proven techniques in résumé writing effectiveness for results in today’s competitive job markets. The major résumé components are explained and step-by-step instructions for development are provided. Sample résumé are reviewed and participant’s current résumé are graded. Cover letters and job applications are reviewed.

This workshop enhances the interview skills of participants and helps develop the necessary techniques to excel during the interview process. Sample questions are reviewed along with proven strategies for effective answers. Participants will learn how to impress potential employers and outperform the competition.

Searching for a new job can be an exhausting process for any professional. Landing the right position takes hard work, research, persistence and good instincts. Workshop participants will learn strategies to help make the most of their career search efforts.

The most effective method to locating any open position in today’s job market is networking. The ability to create and sustain a network of viable contacts is the single most important characteristic shared by all successful people. Learn how to build, maintain, and properly utilize an effective network.

Owning your business can be a life-long dream; you will need careful planning and the ability to avoid pitfalls. This workshop provides a “checklist” for all the important items you need to get started. Operating a successful business depends on some fundamentals, understand them and your on your way.

This workshop provides participants with the knowledge and understanding of the DiSC behavioral style model. Behavioral style awareness of the individual you are interviewing with can lead to a more successful interview.

This workshop provides participants with the knowledge and understanding of successful marketing strategies for today’s job market. Special emphasis is placed on marketing communications, career search tactics and networking skills.

Assist participants to learn the basics in selling themselves to prospective employers. Topics to be covered include building relationships, establishing needs, offering alternative solutions, and taking action. The two-minute verbal resume is explained and practiced.

Goal setting is a standard technique used by successful people and top achievers in all career fields. Workshop participants will learn the formal process for personal planning and effective goal setting. This seminar will assist in the establishment of long-term career vision and short-term motivation.

This motivational presentation will assist participants with insights for maintaining a positive attitude and focused approach to the career transition process. It will help participants recognize that developing effective job search strategies is critical and that creating a positive self-image empowers them to achieve success. Real life examples and practical applications are utilized and demonstrated.

Understanding and preparing the questions you should be asking during the interview are important. This workshop provides a framework of questions you should be asking to determine if it’s the right place for you.

With over 80 percent of employers searching for job candidates on-line and millions of positions being posted on the web; now is the time to fully understand this resource. This workshop will assist participants in understanding and using the internet to gather information and get noticed in a variety of electronic situations.

Understanding Financial Management- This workshop helps participants understand the basics in money management, budgeting, personal financial principles and various options for debt management.  

This workshop is designed to ensure that participants understand the necessary steps to succeed in the career transition journey. The ten best things to do are reviewed before the Top Ten Mistakes.

Job hunting is like selling a product or service; the product you are selling is Yourself. Learning the five secrets to finding the right job is the essence of this workshop: Discovering your skills; Creating the Right Resume; Marketing to the right employers; Selling yourself in the interview and Closing the Deal.